*Our business hours are Monday to Friday, 8:00 a.m. to 5:30 p.m.
The office is closed outside these hours, on weekends and Statutory Holidays

What is an Emergency?

If you have a
Fire, Medical or Police Emergency call 9-1-1

Call us for these emergencies:

• Water loss
• Flood, leaking pipes, roof leak, sewer back up
• No heat
• Elevator not working
• Parkade door not functioning
• Building security compromised (e.g. an entrance/exit door won’t lock)

• Power failure
  • In Calgary call Enmax first at (403) 514-6100
  • In Canmore call Fortis first at 310-9473
  • In Edmonton call Epcor at 780-412-4500
  • In Fort McMurray call Atco Electric first at 1-800-668-2248

Non-Emergency Situations

The following situations are not emergencies and should be dealt with during regular business hours:

• Objects dropped down elevator shaft
• Parking passes needed
• Lost keys or fobs
• Moving in or out
• Intercom changes
• Intercom not working
• Garbage not picked up
• Vehicle ticketed
• Vehicle towed (call local Bylaw enforcement agency)
• Barking dog (call local Bylaw enforcement agency)
• Administrative requests

Call Police at your local non-emergency number:

• If you have problems with noisy or unruly residents or visitors
• If your vehicle is broken into or vandalized

To submit an online request, please fill out your details in the next column. Your management team will contact you if additional information is required. If the work required is within our approved discretionary spending, it will be scheduled immediately. If we need to contact your board of directors or building owner for approval, you will be advised.